Refund policy

We hope you are happy with your purchase. We generally do not accept any returns, but will consider exchanges for an alternate item or for store credit on a case by case basis.

If you are dissatisfied with your purchase due to a damaged item or a wrong shade/color, please email customer service at info@theseraphimstore.com or text/Whatsapp our customer service number at 0557914704 within 3 days of receiving your purchase.

After receiving your request and inspecting the condition of your item, we will get back to you concerning the status of your request within 2-3 days.

Sale items are FINAL after purchase and cannot be exchanged.

If you have any questions, please contact us at via email, Whatsapp or text as described above.