HELP and FAQs
We are here to make your Seraphim experience smooth, enjoyable, and stress-free. Below are answers to our most frequently asked questions.
Reach us easily via:
- Email: hello@theseraphimstore.com
- WhatsApp / SMS: +233 557 914 704
- Contact Form: Submit a message here
Response time: Hours, within 1 business day.
You can shop with us in three convenient ways:
- Online: Browse and purchase directly from our Shop page.
- In-Store: Visit us at 1 Carrot Avenue, East Legon, Accra (near Lizzy Sports Complex – searchable on Google Maps).
- WhatsApp: Shop via our WhatsApp Catalog or message us at +233 557 914 704 for help with product recommendations or orders.
We offer fast and flexible delivery options.
Within Accra: Standard delivery is free for orders over GHC 1250 and typically arrives by the next business day. For orders under GHC 1250, a delivery fee of GHC 50 applies. Same-day delivery is available for GHC 60 if the order is placed before 2PM on a business day.
Outside Accra: Delivery costs and timelines may vary depending on your location. Our team will confirm details at the time of your order.
International Shipping: Yes, we ship internationally. Shipping rates and delivery times vary by country. Please contact us via email or WhatsApp for a custom quote.
Mobile Money
All major credit/debit cards
Cash on Delivery
POS payments in-store
Yes! Use our search bar at the top of the site to find products or categories instantly.
You may also review our Shop by Brand page.
To book an appointment:
- Visit the Appointments page on our website
- Or message us via WhatsApp: +233 557 914 704
We offer:
- Medical aesthetics (Botox, fillers, skin boosters)
- Skincare treatments (facials, microneedling, scar revision)
- Beauty services (lashes, brows, waxing)
- IV therapy and wellness support
The Seraphim Store & MedSpa
1 Carrot Avenue, East Legon, Accra
(Near Lizzy Sports Complex)