Help and FAQ

How can I contact the Seraphim store?

Please reach out to us via email at and via text/Whatsapp at +233 557 914 704.  You may also use our contact form.

When will I receive my order?

Standard orders over GHC 1000 are fulfilled and delivered on average by the next business day for free. For purchases under GHC 1000, a charge of GHC 35 or 40 will be charged for delivery within the next business day timeframe.

Expedited deliveries are fulfilled and delivered same day (if order is placed before 2pm on a business day) for GHC 50.

How can I place an order?

Orders are placed directly on our website. Go to Shop. Alternatively you may visit our shop in East Legon, Accra near A&C Mall. The address is 27 Otele Avenue, Accra, which is searchable on Google Maps. 

How do I pay for my purchase?

We accept major credit cards and Mobile Money. Cash on delivery and point of sale payments are also possible.


Can I search for specific brands or products?

Yes. Take advantage of our search function.