HELP and FAQs
We are here to make your Seraphim experience smooth, enjoyable, and stress-free. Below are answers to our most frequently asked questions.
Reach us easily via:
- Email: hello@theseraphimstore.com
- WhatsApp / SMS: +233 557 914 704
- Contact Form: Submit a message here
Response time: Hours, within 1 business day.
You can shop with us in three convenient ways:
- Online: Browse and purchase directly from our Shop page.
- In-Store: Visit us at 1 Carrot Avenue, East Legon, Accra (near Lizzy Sports Complex – searchable on Google Maps).
- WhatsApp: Shop via our WhatsApp Catalog or message us at +233 557 914 704 for help with product recommendations or orders.
We offer fast and flexible delivery options.
Within Accra: Standard delivery is free for orders over GHC 1250 and typically arrives by the next business day. For orders under GHC 1250, a delivery fee of GHC 50 applies. Same-day delivery is available for GHC 60 if the order is placed before 2PM on a business day.
Outside Accra: Delivery costs and timelines may vary depending on your location. Our team will confirm details at the time of your order.
International Shipping: Yes, we ship internationally. Shipping rates and delivery times vary by country. Please contact us via email or WhatsApp for a custom quote.
Mobile Money
All major credit/debit cards
Cash on Delivery
POS payments in-store
Yes! Use our search bar at the top of the site to find products or categories instantly.
You may also review our Shop by Brand page.
To book:
- Visit our Services page to book a treatment
- Not sure where to start? Book a Consultation
- Or message us on WhatsApp: +233 557 914 704
We offer:
- Skin consultations, including physician consultations
- Doctor-led medical aesthetics: neurotoxin, dermal fillers, skin boosters, PRP and microneedling
- Skin clinic treatments: chemical peels, hyperpigmentation and scar treatments, hair and scalp treatments, and skin tag removal
- IV therapy and wellness support
- Beauty services: facials, lashes, brows, waxing and makeup
- Laser treatments: coming soon
The Seraphim Store & Skin Clinic
1 Carrot Avenue, East Legon, Accra
(Near Lizzy Sports Complex)